HSBC apologises as app and online banking go down

HSBC apologises as app and online banking go down HSBC has apologised after customers were left unable to access online banking or use its app in the UK, preventing some from accessing their accounts. Thousands of people have reported problems on outage-checking site Downdetector since the issues first emerged at 11:00 BST on Wednesday. According to HSBC's service status website, customers can still access their accounts by phone and in-person, and card payments are unaffected. "We're really sorry and are investigating as a matter of urgency," the bank said in a post on X. The BBC has approached HSBC for comment.