The short version of the story is that I was on a two-year internet hiatus. During that time my Gandi account with a decade-old domain name got locked. I have been emailing back and fourth with their Abuse department for the better part of a week and they’re slow-walking me at best.
I had assurances from the CEO, who I reached via text, that if it wasn’t resolved today to text him back. He has now gone dark on me.
I used to love Gandi, but they’re holding my domain name hostage. This doesn’t sound awful until I mention that the nameservers were changed when the account got locked, so I have no access to the domain whatsoever. This isn’t just a domain I’ve done nothing with, but it has my entire life attached to it.
I know they went downhill since they were acquired, but I didn’t think it’d be this bad, obviously.
What can I do? Other than “learn a lesson with backup codes and transfer the domain name.”