Microsoft CEO Satya Nadella departs following a meeting of the White House Task Force on AI Education in the East Room of the White House in Washington on Sept. 4, 2025.
Microsoft CEO Satya Nadella told employees in a meeting on Thursday that the company has work to do to smooth relations with employees after announcing several rounds of layoffs and a mandated partial return to in-person work.
In the meeting that was held online, an employee asked executives to speak about a perceived lack of empathy in the company's culture as of late and steps Microsoft is taking to rebuild trust with its workforce.
"I deeply appreciate that, the question and the sentiment behind it," Nadella said, in audio that was obtained by CNBC. "I take it as feedback for me and everyone in the leadership team, because at the end of the day, I think we can do better, and we will do better."
Nadella's comments come after Microsoft slashed 9,000 jobs in July, following smaller reductions in the months prior. On Tuesday, Microsoft said workers living near its headquarters in Redmond, Washington, must come into the office three days a week, starting in February, with a broader rollout to follow.
Amy Coleman, Microsoft's human resources chief, said at Thursday's meeting that reception to the return-to-office announcement has been mixed, with some workers feeling like they're losing autonomy. But she said that employees in and around Seattle already come in, on average, 2.4 times each week.
Like most of the tech industry, Microsoft went fully remote during the pandemic, and made particular use of its internal Teams video and chat offerings, which gained rapid adoption during that period. Microsoft has been slower than many of its peers to put a mandate in place for coming back to the office. Amazon, one of Microsoft's top rivals, called employees back to offices five days a week in January.
While Nadella and the executive team are taking criticism from some staffers, Wall Street is applauding the company's growth and execution. The stock is up almost 20% this year, outperforming the broader market, pushing Microsoft's market cap to $3.7 trillion, which trails only Nvidia among the world's most-valuable companies.
In July, Microsoft reported a 24% increase in net income to $27 billion. The company's gross margin was under 69%, compared with 71% in late 2023. It's rapidly building and renting data center infrastructure to meet artificial intelligence demand.