More than 200 contractors who worked on evaluating and improving Google’s AI products have been laid off without warning in at least two rounds of layoffs last month. The move comes amid an ongoing fight over pay and working conditions, according to workers who spoke to WIRED.
In the past few years, Google has outsourced its AI rating work—which includes evaluating, editing, or rewriting the Gemini chatbot’s response to make it sound more human and “intelligent”—to thousands of contractors employed by Hitachi-owned GlobalLogic and other outsourcing companies. Most raters working at GlobalLogic are based in the US and deal with English-language content. Just as content moderators help purge and classify content on social media, these workers use their expertise, skill, and judgment to teach chatbots and other AI products, including Google’s search summaries feature called AI Overviews—the right responses on a wide range of subjects. Workers allege that the latest cuts come amid attempts to quash their protests over issues including pay and job insecurity.
These workers, who often are hired because of their specialist knowledge, had to have either a master’s or a PhD to join the super rater program, and typically include writers, teachers, and people from creative fields.
“I was just cut off,” says Andrew Lauzon, who received an email with the news of his termination on August 15. “I asked for a reason, and they said ramp-down on the project—whatever that means.” He joined GlobalLogic in March 2024, where his work ranged from rating AI outputs to coming up with a variety of prompts to feed into the model.
Lauzon says this move by the company shows the precarity of such content moderation jobs. He alleges that GlobalLogic started regularly laying off its workers this year. “How are we supposed to feel secure in this employment when we know that we could go at any moment?” he added.
Workers still at the company claim they are increasingly concerned that they are being set up to replace themselves. According to internal documents viewed by WIRED, GlobalLogic seems to be using these human raters to train the Google AI system that could automatically rate the responses, with the aim of replacing them with AI.
At the same time, the company is also finding ways to get rid of current employees as it continues to hire new workers. In July, GlobalLogic made it mandatory for its workers in Austin, Texas, to return to office, according to a notice seen by WIRED. This has directly impacted several workers who either cannot afford to travel to the office due to financial constraints or cannot go to work due to disabilities or caregiving responsibilities.
Despite handling work they describe as skilled and high-stakes, eight workers who spoke to WIRED say they are being underpaid and suffer from lack of job security and unfavorable working conditions. These alleged conditions have impacted worker morale and challenged the ability for people to execute their jobs well, sources say. Some contractors attempted to unionize earlier this year but say those efforts were quashed. Now they allege that the company has retaliated against them. Two workers have filed a complaint with the National Labor Relations Board, alleging they were unfairly fired, one due to bringing up wage transparency issues, and the other for advocating for himself and his coworkers.