So these are structural defenses against enshittification of Wikipedia. I don’t know that it was in the mechanism design—I think they just got lucky—but it is a template for how to run such a project. It does raise this question: How do you build the community? But if you have a community of volunteers around a project, it’s a model of how to turn that project over to that community.
Ars Technica: Your case studies naturally include the decay of social media, notably Facebook and the social media site formerly known as Twitter. How might newer social media platforms resist the spiral into “platform decay”?
Cory Doctorow: What you want is a foundation in which people on social media face few switching costs. If the social media is interoperable, if it’s federatable, then it’s much harder for management to make decisions that are antithetical to the interests of users. If they do, users can escape. And it sets up an internal dynamic within the firm, where the people who have good ideas don’t get shouted down by the people who have bad but more profitable ideas, because it makes those bad ideas unprofitable. It creates both short and long-term risks to the bottom line.
There has to be a structure that stops their investors from pressurizing them into doing bad things, that stops them from rationalizing their way into complying. I think there’s this pathology where you start a company, you convince 150 of your friends to risk their kids’ college fund and their mortgage working for you. You make millions of users really happy, and your investors come along and say, “You have to destroy the life of 5 percent of your users with some change.” And you’re like, “Well, I guess the right thing to do here is to sacrifice those 5 percent, keep the other 95 percent happy, and live to fight another day, because I’m a good guy. If I quit over this, they’ll just put a bad guy in who’ll wreck things. I keep those 150 people working. Not only that, I’m kind of a martyr because everyone thinks I’m a dick for doing this. No one understands that I have taken the tough decision.”
I think that’s a common pattern among people who, in fact, are quite ethical but are also capable of rationalizing their way into bad things. I am very capable of rationalizing my way into bad things. This is not an indictment of someone’s character. But it’s why, before you go on a diet, you throw away the Oreos. It’s why you bind yourself to what behavioral economists call “Ulysses pacts“: You tie yourself to the mast before you go into the sea of sirens, not because you’re weak but because you’re strong enough now to know that you’ll be weak in the future.