GoKawiil - Latest Tech News & Aggregated Headlines

Angry Callers Accusing Real Customer Support Staff of Being AI

futurism.com Unknown 2025-07-20 03:15:38

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. And now they must suffer accusations that call their very humanity in question, Bloomberg reports, as the proliferation of AI tech has many callers suspecting that the human they're speaking to is actually a chatbot. If these customer support personnel weren't treated like robots before, in other words, they are now — in a distressing

Topics: agent ai bloomberg customers human

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Resolve (YC W15) Is Hiring an Operations and Billing Lead for Construction VR

news.ycombinator.com Unknown 2025-07-22 06:00:47

Location: Remote Type: Full-time About Us Resolve is an 11-person SaaS startup helping construction companies and builders review faster. Our clients include general contractors, specialty subcontractors, owner operators and engineering companies—companies that build the world around us. We’re growing fast and looking for a detail-oriented, proactive Billing and Operations Lead to take charge of key administrative processes that keep our business humming. What You’ll Do You’ll own and impro

Topics: billing customers operations procurement team

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Will AI end cheap flights? Critics attack Delta’s “predatory” AI pricing.

arstechnica.com Unknown 2025-07-23 22:01:26

Delta has become the first airline to announce that it is using AI to boost profits by personalizing pricing through a pilot program that for months has caused customers to pay different prices for the same flights based on their data profile. Critics have warned that this use of AI goes beyond airline practices that charge people who book flights ahead less than people who book flights at the last minute—and could ultimately mean the end of cheap flights across the board if other airlines foll

Topics: based customers delta flights pricing

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T-Mobile’s US Cellular acquistion has been approved: What happened, and what’s next?

androidauthority.com Unknown 2025-07-27 19:41:18

Joe Maring / Android Authority TL;DR The DOJ and FCC have both approved T-Mobile’s $4.4 billion acquisition of most of US Cellular, with no major conditions or safeguards imposed. T-Mobile will gain US Cellular’s customers, stores, and spectrum, while US Cellular will keep its towers and focus on leasing them out. Critics worry the merger could reduce competition, especially in rural areas, but US Cellular customers shouldn’t see immediate changes at least. Last year, T-Mobile announced plan

Topics: cellular customers fcc mobile won

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Starlink Doubled Its Speed In 2 Years. It Still Doesn’t Meet the FCC’s Definition of Broadband

cnet.com See Full Bio 2025-07-29 23:39:00

Starlink is nearly twice as fast as it was two years ago, according to a new report from the speed test site Ookla. (Disclosure: Ookla is owned by the same parent company as CNET, Ziff Davis.) Median download speeds from the satellite internet provider have steadily ticked up over the past few years, going from 53.95 megabits per second in 2022 to 104.71Mbps today. That’s an impressive feat considering Starlink added about 5 million customers over the same period and recently passed the 6 milli

Topics: customers internet ookla speeds starlink

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Paddy Power and Betfair users warned of 'email danger' after breach

feeds.bbci.co.uk Unknown 2025-07-31 10:13:40

Paddy Power and Betfair users warned of 'email danger' after breach The company provided affected users with online safety information and told them: "There is nothing you need to do in response to this incident, however we recommend you remain vigilant." Some personal information including IP addresses, email addresses, and online activity data has been compromised. A spokesperson for Flutter Entertainment, which owns the online gambling brands, confirmed to the BBC it had "suffered a data i

Topics: bbc card customers email said

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Hertz Deploys AI Scanner That's Charging Hundreds of Dollars for Tiny Scratches on Rental Cars

futurism.com Unknown 2025-07-31 12:00:44

Car rental giant Hertz is facing some blowback as customers report that its "AI-powered" vehicle scanner charges them hundreds of dollars for tiny cosmetic dings. Earlier this summer, a Hertz customer in Atlanta was charged a jaw-dropping $440 for an inch-long bit of curb rash — a cosmetic scuff — on the wheel of his rental, as our sister site The Drive first reported. Out of that, $190 was earmarked for "processing" and "administrative" fees, which were automatically calculated by the rental c

Topics: ai customers hertz rental uveye

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Robinhood is up 160% this year, but several obstacles are ahead

cnbc.com Mackenzie Sigalos 2025-07-31 22:18:37

Robinhood stock hit an all-time high Friday as the financial services platform continued to rip higher this year, along with bitcoin and other crypto stocks. Robinhood, up more than 160% in 2025, hit an intraday high above $101 before pulling back and closing slightly lower. The reversal came after a Bloomberg report that JPMorgan plans to start charging fintechs for access to customer bank data, a move that could raise costs across the industry. For fintech firms that rely on thin margins to

Topics: cost crypto customers high robinhood

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Dutch Childcare Benefits Scandal

news.ycombinator.com Dutch Data Protection Authority 2025-08-01 06:38:46

2005–2019 false allegations of fraud The typical red-and-white envelopes used by the Benefits agency, previously part of the Belastingdienst The Dutch childcare benefits scandal (Dutch: kinderopvangtoeslagaffaire or toeslagenaffaire, lit. '[childcare] benefits affair') is a political scandal in the Netherlands involving false allegations of welfare fraud by the Tax and Customs Administration (Belastingdienst) against thousands of families claiming childcare benefits.[1][2] Between 2005 and 20

Topics: administration childcare customs parents tax

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The great AI agent acceleration: Why enterprise adoption is happening faster than anyone predicted

venturebeat.com Matt Marshall 2025-08-01 09:43:35

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now The chatter around artificial general intelligence (AGI) may dominate headlines coming from Silicon Valley companies like OpenAI, Meta and xAI, but for enterprise leaders on the ground, the focus is squarely on practical applications and measurable results. At VentureBeat’s recent Transform 2025 event in San Francisco, a clear picture emerg

Topics: agents ai customers event transform

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Qantas Data Breach Impacts 5.7 Million Customers. Here's What We Know

cnet.com See Full Bio 2025-08-04 01:07:00

Qantas suffered a data breach that has impacted 5.7 million customers. Ryan Fletcher/Getty Images Qantas, Australia's largest airline, has confirmed that the personal information of 5.7 million customers was compromised in a data breach detected at the end of June. Bad actors gained access to customers' names, email addresses, phone numbers, birthdates, meal preferences and frequent flyer numbers via a third-party platform used by a Qantas call center. According to the airline, the stolen inf

Topics: breach customers data identity qantas

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US appeals court blocks FTC’s ‘click-to-cancel’ rule for subscriptions

techcrunch.com Aisha Malik 2025-08-04 14:01:10

In Brief A U.S. appeals court has blocked the Federal Trade Commission’s “click-to-cancel” rule that would have required companies to make it as easy to cancel a subscription as it was to sign up. The rule was set to take effect on July 14. Reuters reports that the 8th U.S. Circuit Court of Appeals in St. Louis said on Wednesday that the FTC, which passed the rule under former Democratic Chair Lina Khan, had failed to conduct a preliminary analysis of the costs and benefits of the rule. The r

Topics: appeals cancel customers required rule

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Qantas confirms data breach impacts 5.7 million customers

bleepingcomputer.com Unknown 2025-08-05 22:14:28

Australian airline Qantas has confirmed that 5.7 million people have been impacted by a recent data breach, in which threat actors stole customers' data. On July 1st, Qantas disclosed that it had detected a cyberattack the previous day on a third-party platform used by a Qantas airline contact centre. While the company did not share any further details, BleepingComputer learned that the attack shared similarities with other attacks on the aviation industry linked to threat actors classified as

Topics: customers data million qantas threat

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Qantas Contacted by Hackers Responsible for Data Breach Affecting Millions of Customers

cnet.com See Full Bio 2025-08-06 17:44:00

Qantas disclosed a cybersecurity incident on July 2 potentially affecting 6 million customers. Ryan Fletcher/Getty Images Qantas has been contacted by a cyber criminal claiming responsibility for the data breach that affected 6 million customers. A company spokesperson confirmed Qantas is working to validate this, adding that since it's a criminal matter, the company "won't be commenting any further on the detail of the contact." There's also no evidence that any of the stolen information has

Topics: customers data identity qantas theft

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How to protect your cell phone number from SIM swap attacks

techcrunch.com Zack Whittaker 2025-08-07 06:00:00

It’s 2025, and cell phone numbers are ubiquitous. We use our phone numbers to sign up for websites and online services, from retail and banking to social media and health providers. You can use your phone number to reset a forgotten password, and even for receiving two-factor authentication codes for securely logging in to your accounts. But if someone can steal your phone number, they can effectively become you. With your phone number, a hacker can start gaining access to your online accounts

Topics: account customer number phone sim

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A million customer conversations with AI agents yielded this surprising lesson

zdnet.com Vala Afshar 2025-08-10 00:00:13

Mykyta Atamanchuk/Getty Images Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support simpler and more intuitive. With more than 60 million visits each year, Salesforce Help offers a wide range of product content through organized directories, search, and direct support. Having handled a million support requests since the launch of AI agents, Salesforce

Topics: agents ai customer data salesforce

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T-Mobile starts offering an $830 trade-in discount if you don’t mind locking yourself in

androidauthority.com Unknown 2025-08-07 08:45:01

Edgar Cervantes / Android Authority TL;DR T-Mobile is reportedly offering a new loyalty discount of $830 on device trade-ins for select existing customers. To be eligible, customers must not have any active equipment installment plans. The discount will be credited back over a two-year installment period. Eligible customers can check for the offer in the T-Life app or with store representatives. T-Mobile counts itself among the big three carriers in the nation, but the carrier still has to b

Topics: 830 customers device discount eligible

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How Capital One built production multi-agent AI workflows to power enterprise use cases

venturebeat.com Vb Staff 2025-08-11 09:50:00

How do you balance risk management and safety with innovation in agentic systems — and how do you grapple with core considerations around data and model selection? In this VB Transform session, Milind Naphade, SVP, technology, of AI Foundations at Capital One, offered best practices and lessons learned from real-world experiments and applications for deploying and scaling an agentic workflow. Capital One, committed to staying at the forefront of emerging technologies, recently launched a produc

Topics: agentic agents ai capital customer

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Ingram Micro says ongoing outage caused by ransomware attack

techcrunch.com Zack Whittaker 2025-08-11 22:57:03

Ingram Micro, a U.S. technology distributing giant and managed services provider, said on Monday a ransomware attack is the cause of an ongoing outage at the company. The hack began on Thursday, after which the company’s website and much of its network went down. Late on Saturday, the company said in a brief statement that it was working to restore systems so it can begin processing orders again. Ingram Micro on Monday alerted shareholders to the breach before markets opened in the United Stat

Topics: company customers ingram micro ransomware

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Metriport (YC S22) is hiring engineers to improve healthcare data exchange

news.ycombinator.com Unknown 2025-08-11 23:00:02

Metriport helps healthcare organizations access, analyze, and exchange patient data in real-time. Our open-source data intelligence platform integrates with all major healthcare IT systems in the US, and taps into comprehensive medical data for 300M+ individuals. Concretely, check out the following resources to learn more about what we actually do: We are looking for passionate engineers that are motivated by working on problems at scale (think billions of queries and PBs of medical records).

Topics: customers following medical team work

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French B2B fintech Qonto reaches 600,000 customers, files for banking license

techcrunch.com Anna Heim 2025-08-15 07:00:00

“Is Qonto a real bank?” is one of the top suggested questions in Google searches about the French fintech startup. The answer is no, but it could change: Qonto has filed for a banking license in France, CEO Alexandre Prot revealed. Qonto, which targets European freelancers and SMBs, currently operates with a payment institution license it obtained in 2018, and which already enabled it to introduce a form of buy now, pay later (BNPL). But a credit institution license would let it offer broader l

Topics: credit customers license prot qonto

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French B2B neobank Qonto reaches 600,000 customers, files for banking license

techcrunch.com Anna Heim 2025-08-16 13:00:00

“Is Qonto a real bank?” is one of the top suggested questions in Google searches about the French fintech startup. The answer is no, but it could change: Qonto has filed for a banking license in France, CEO Alexandre Prot revealed. Qonto, which targets European freelancers and SMBs, currently operates with a payment institution license it obtained in 2018, and which already enabled it to introduce a form of buy now, pay later (BNPL). But a credit institution license would let it offer broader l

Topics: credit customers license prot qonto

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MindsDB (YC W20) is hiring an AI solutions engineer

news.ycombinator.com Unknown 2025-08-17 08:29:55

ABOUT US MindsDB is a fast-growing AI startup headquartered in San Francisco, California. MindsDB is an AI Analytics solution that connects to diverse data sources and applications then unifies structured and unstructured data, at petabyte scale. Powered by an industry-first cognitive engine that can operate anywhere (on-prem, VPC, serverless), it empowers both humans and AI with highly informed decision-making capabilities. MindsDB was founded in 2017 by Adam Carrigan and Jorge Torres, inspir

Topics: ai customer mindsdb solution solutions

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Zelle needs to fix ‘significant scams and fraud,’ lawmakers say

theverge.com Emma Roth 2025-08-17 10:30:00

is a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more. Previously, she was a writer and editor at MUO. Banks are facing renewed pressure to protect their customers from scams on Zelle, the payment network owned by JPMorgan, Wells Fargo, Bank of America, Capital One, and other big banks. In letters to the banks, Sen. Elizabeth Warren (D-MA), Sen. Richard Blumenthal (D-CT), and Rep. Maxine Waters (D-CA) asked them how often their customers report Zelle

Topics: banks customers fraud scams zelle

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MindsDB (YC W20) Is Hiring for an AI Solutions Engineer

news.ycombinator.com Unknown 2025-08-17 18:29:55

ABOUT US MindsDB is a fast-growing AI startup headquartered in San Francisco, California. MindsDB is an AI Analytics solution that connects to diverse data sources and applications then unifies structured and unstructured data, at petabyte scale. Powered by an industry-first cognitive engine that can operate anywhere (on-prem, VPC, serverless), it empowers both humans and AI with highly informed decision-making capabilities. MindsDB was founded in 2017 by Adam Carrigan and Jorge Torres, inspir

Topics: ai customer mindsdb solution solutions

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Qantas Breach Comprises Data of Up to 6 Million Customers

cnet.com See Full Bio 2025-08-17 22:25:00

Qantas disclosed a cybersecurity incident on July 2 potentially affecting 6 million customers. Ryan Fletcher/Getty Images Australian airline Qantas has disclosed a cyberattack potentially comprising the data of 6 million customers. Cybercriminals gained access to customers' names, email addresses, phone numbers, birthdates and frequent flyer numbers via a third-party platform used by a company call center, it said. In the wrong hands, this data could lead to phishing attacks orchestrated by ba

Topics: customers data identity qantas theft

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Qantas data breach sees up to 6M customer records at risk

9to5mac.com Ben Lovejoy 2025-08-18 14:09:56

A Qantas data breach resulting from a cybersecurity attack has put up to 6M customer records at risk of exposure, with names, email addresses, phone numbers, and dates of birth confirmed to be included. The hack was of a contact center database operated by one of the airline’s partners … Qantas says it is too early to determine how many customers have been affected, but says it expects it to be a “significant” proportion of the 6M total. On Monday, we detected unusual activity on a third party

Topics: attack contact customers numbers qantas

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Enterprise giants Atlassian, Intuit, and AWS are planning for a world where agents call the APIs

venturebeat.com Taryn Plumb 2025-08-18 22:20:45

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more This dawning age of agentic AI requires a total rethink on how we build software. Current enterprise APIs were built for human use; the APIs of the future will be multi-model, native interfaces. “We need to build the kind of APIs that will work well with agents, because agents are the ones that are now going to interact with APIs, not hum

Topics: agents ai atlassian customers said

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AT&T rolls out "Wireless Lock" feature to block SIM swap attacks

bleepingcomputer.com Unknown 2025-08-19 14:23:03

AT&T has launched a new security feature called "Wireless Lock" that protects customers from SIM swapping attacks by preventing changes to their account information and the porting of phone numbers while the feature is enabled. This new feature has been available for some customers for almost a year and has now been rolled out to all AT&T customers. SIM swap attacks are when cybercriminals port, or move, a targeted phone number to a device under their control. This allows them to intercept the

Topics: attacks customers feature new sim

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You can snag T-Mobile's Starlink satellite service on any carrier - how to get it for free

zdnet.com Lance Whitney 2025-08-20 06:10:01

Kaye Marie Christofferson / 500px/Getty T-Mobile will officially launch its public Starlink satellite service on Wednesday, July 23. Currently in beta testing, the service will be available for any mobile phone user with a compatible device, including AT&T and Verizon subscribers. In its Monday news release, the Uncarrier explained what Starlink will offer. From the get-go, iOS and Android users alike will be able to send SMS text messages. Other features include MMS (Multimedia Messaging Serv

Topics: customers mobile satellite service starlink

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Latest Tech News

Angry Callers Accusing Real Customer Support Staff of Being AI

Resolve (YC W15) Is Hiring an Operations and Billing Lead for Construction VR

Will AI end cheap flights? Critics attack Delta’s “predatory” AI pricing.

T-Mobile’s US Cellular acquistion has been approved: What happened, and what’s next?

Starlink Doubled Its Speed In 2 Years. It Still Doesn’t Meet the FCC’s Definition of Broadband

Paddy Power and Betfair users warned of 'email danger' after breach

Hertz Deploys AI Scanner That's Charging Hundreds of Dollars for Tiny Scratches on Rental Cars

Robinhood is up 160% this year, but several obstacles are ahead

Dutch Childcare Benefits Scandal

The great AI agent acceleration: Why enterprise adoption is happening faster than anyone predicted

Qantas Data Breach Impacts 5.7 Million Customers. Here's What We Know

US appeals court blocks FTC’s ‘click-to-cancel’ rule for subscriptions

Qantas confirms data breach impacts 5.7 million customers

Qantas Contacted by Hackers Responsible for Data Breach Affecting Millions of Customers

How to protect your cell phone number from SIM swap attacks

A million customer conversations with AI agents yielded this surprising lesson

T-Mobile starts offering an $830 trade-in discount if you don’t mind locking yourself in

How Capital One built production multi-agent AI workflows to power enterprise use cases

Ingram Micro says ongoing outage caused by ransomware attack

Metriport (YC S22) is hiring engineers to improve healthcare data exchange

French B2B fintech Qonto reaches 600,000 customers, files for banking license

French B2B neobank Qonto reaches 600,000 customers, files for banking license

MindsDB (YC W20) is hiring an AI solutions engineer

Zelle needs to fix ‘significant scams and fraud,’ lawmakers say

MindsDB (YC W20) Is Hiring for an AI Solutions Engineer

Qantas Breach Comprises Data of Up to 6 Million Customers

Qantas data breach sees up to 6M customer records at risk

Enterprise giants Atlassian, Intuit, and AWS are planning for a world where agents call the APIs

AT&T rolls out "Wireless Lock" feature to block SIM swap attacks

You can snag T-Mobile's Starlink satellite service on any carrier - how to get it for free

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