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AI is rapidly transforming customer experiences - here's 8x8's vision for the future of CX

zdnet.com Omer Minkara 2025-09-11 06:34:33

Just_Super/Getty Images Who says the contact center space is moving slowly? In early April, I attended 8X8's Analyst Summit 2025, where company leaders outlined their vision for transforming customer experience (CX) through an integrated, AI-enabled ecosystem. There was so much content about recent and upcoming trends that I needed to take some time to analyze the discussions before sharing this now long-overdue recap of the event. Also: 7 strategic insights business and IT leaders need for AI

Topics: 8x8 ai company cx leaders

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The 560-pound Twitter sign met a fiery end in a Nevada desert

engadget.com Unknown 2025-09-11 14:50:34

Earlier this year, the 12-foot tall, 560-pound Twitter logo that used to sit atop the company's San Francisco headquarters was auctioned off for $34,000. Now, we know who bought it and what became of the sign: it was blown up in the Nevada desert as part of an elaborate stunt to promote an online marketplace app. In some ways, "Larry," as the blue Twitter bird was known to former employees, met an end that mirrors the death of the social media platform it once represented: an explosive, expensi

Topics: company deluca ditchit sign twitter

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Two-year-old defense tech Mach Industries confirms $100M raise led by Khosla, Bedrock

techcrunch.com Julie Bort 2025-09-11 14:00:00

Rising-star defense tech Mach Industries has announced a new $100 million round of funding at a $470 million valuation. TechCrunch first reported that this deal was in the works last month. New investor Keith Rabois from Khosla Ventures joins existing investor Geoff Lewis of Bedrock Capital to lead the round. Existing investor Sequoia also participated. The fresh funding brings the startup’s total raised to about $185 million to date. The round represents a modest step up from the company’s pr

Topics: company defense mach million new

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OpenAI awarded $200 million US defense contract for the use of its AI models

engadget.com Unknown 2025-09-11 18:00:52

OpenAI has just launched an initiative called OpenAI For Government starting with a modest new contract. The company was awarded $200 million by the US Department of Defense (DoD) to develop "prototype frontier AI capabilities to address critical national security challenges in both warfighting and enterprise domains," according to the DoD's website. The contract is the DoD's first with OpenAI. It will last a year and take place largely in an area that includes Washington, DC and nearby countie

Topics: billion company defense dod openai

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OpenAI and Microsoft Execs Reportedly Considering the ‘Nuclear Option’

gizmodo.com Lucas Ropek 2025-09-11 18:40:38

OpenAI and Microsoft like to present themselves as the power couple of Silicon Valley, but behind closed doors, it’s looking increasingly like a distraught and loveless marriage. The two companies, which are bound together by cash flows and an entwined product base, have been undergoing a turbulent negotiation surrounding OpenAI’s desire for a shorter leash and the opportunity to turn itself into a for-profit company. Microsoft appears to be resistant to some of those goals. Now, a new report cl

Topics: companies company journal microsoft openai

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Thieves cut fiber lines in failed copper theft, causing Spectrum outage

techspot.com Daniel Sims 2025-09-12 03:15:00

Serving tech enthusiasts for over 25 years.TechSpot means tech analysis and advice you can trust The big picture: Internet outages typically occur due to faulty equipment, accidents, or adverse weather conditions. Deliberate sabotage is rare, and incidents resulting from a mistaken search for copper should be even rarer. But telecoms say it's a growing problem, as a recent major incident near Los Angeles shows. Suburbs near Los Angeles suffered a widespread internet outage over Father's Day we

Topics: company copper fiber internet spectrum

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Tencent bets its China WeChat and gaming expertise will help it win cloud business in Europe

cnbc.com Arjun Kharpal 2025-09-12 01:37:02

Chinese tech company Tencent is a gaming giant and the parent company of WeChat, the ubiquitous social messaging app in China. Tencent has spent years evolving into a gaming and social media giant in China and in the process, has built up its cloud computing capabilities. The technology firm is now looking to bring that expertise to Europe as it ramps up expansion of its cloud business overseas, Dowson Tong, CEO of Tencent's cloud group told CNBC. "We have strengths and competence in very spe

Topics: cloud company technology tencent tong

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Who Knew Basketball Needed an Interactive LED Floor?

wired.com Ben Dowsett 2025-09-12 03:00:00

I stood on an indoor basketball court in Orlando, Florida, in mid-May, ball in hand and LeBron 15 sneakers on my feet, ready to run some drills. My instructor drew up a basic diagram for me to follow in my next drill using an iPad. He showed how he wanted me to start at the baseline, then curl up to the corner of the free-throw line before taking a pass and driving to the basket. Easy enough to remember. Here’s the thing, though: I didn’t have to remember any of the words he spoke or any of th

Topics: asb company court drill floor

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SK Hynix shares soar to over 2-decade highs as chipmaker's parent reportedly plans AI data center

cnbc.com Dylan Butts 2025-09-12 02:53:17

Illustration of the SK Hynix company logo seen displayed on a smartphone screen. Shares in South Korean chipmaker SK Hynix extended gains to hit a more than 2-decade high on Tuesday, following reports over the weekend that SK Group plans to build the country's largest AI data center. SK Hynix shares, which have surged almost 50% so far this year on the back of an AI boom, were up nearly 3%, following gains on Monday. The company's parent, SK Group, plans to build the AI data center in partner

Topics: ai company dram hynix sk

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SK Hynix shares extend gains to over 2-decade highs as parent group reportedly plans AI data center

cnbc.com Dylan Butts 2025-09-12 04:41:03

Illustration of the SK Hynix company logo seen displayed on a smartphone screen. Shares in South Korea's SK Hynix extended gains to hit a more than 2-decade high on Tuesday, following reports over the weekend that SK Group plans to build the country's largest AI data center. SK Hynix shares, which have surged almost 50% so far this year on the back of an AI boom, were up nearly 3%, following gains on Monday. The company's parent, SK Group, plans to build the AI data center in partnership with

Topics: ai company hynix memory sk

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Google issues apology, incident report for hourslong cloud outage

cnbc.com Jennifer Elias 2025-09-12 18:10:22

Google apologized for a major outage that the company said was caused by multiple layers of flawed recent updates. The company released an incident report late on Friday that explained hours of downtime on Thursday. More than 70 Google cloud services stopped working properly across the globe, knocking down or disrupting dozens of third-party services, including Cloudflare , OpenAI and Shopify . Gmail, Google Calendar, Google Drive, Google Meet and other first-party products also malfunctioned.

Topics: cloud company feature google incident

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Google issues apology, incident report for hours-long cloud outage

cnbc.com Jennifer Elias 2025-09-13 02:19:13

Google apologized for a major outage that the company said was caused by multiple layers of flawed recent updates. The company released an incident report late on Friday that explained hours of downtime on Thursday. More than 70 Google cloud services stopped working properly across the globe, knocking down or disrupting dozens of third-party services, including Cloudflare , OpenAI and Shopify . Gmail, Google Calendar, Google Drive, Google Meet and other first-party products also malfunctioned.

Topics: cloud company feature google incident

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This Roomba with an auto-empty dock is down to a record-low price

engadget.com Unknown 2025-09-13 02:41:05

Engadget has been testing and reviewing consumer tech since 2004. Our stories may include affiliate links; if you buy something through a link, we may earn a commission. Read more about how we evaluate products . The Roomba 105 Vac Robot + AutoEmpty Dock has been discounted to $280 as part of an extended Father's Day sale. This is a record-low price, as it usually costs $450. Math tells me that's a cool $170 off. As the name suggests, this lil robovac will automatically head to the included de

Topics: brush company dock roomba tech

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Anker is recalling over 1 million power banks due to fire risk - 2 options if you're affected

zdnet.com Cesar Cadenas 2025-09-13 02:05:00

Kerry Wan/ZDNET The United States Consumer Product Safety Commission (CPSC) has issued a new recall for the Anker PowerCore 10000 power bank, model number A1263. According to the report, the lithium-ion battery inside can overheat, causing the device to become a fire and burn hazard to consumers. "Anker has received 19 reports of fires and explosions" caused by its faulty power bank. Among those incidents, there have been "two reports of minor burn injuries" (thankfully not requiring medical a

Topics: anker bank company power recall

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A comprehensive list of 2025 tech layoffs

techcrunch.com Cody Corrall 2025-09-13 07:48:36

The tech layoff wave is still kicking in 2025. Last year saw more than 150,000 job cuts across 549 companies, according to independent layoffs tracker Layoffs.fyi. So far this year, more than 22,000 workers have been the victim of reductions across the tech industry, with a staggering 16,084 cuts taking place in February alone. We’re tracking layoffs in the tech industry in 2025 so you can see the trajectory of the cutbacks and understand the impact on innovation across all types of companies.

Topics: company cut employees startup workforce

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Car-sharing giant Zoomcar says hacker accessed personal data of 8.4 million users

techcrunch.com Jagmeet Singh 2025-09-13 13:45:00

Indian car-sharing marketplace Zoomcar has revealed that a hacker accessed the personal data of at least 8.4 million customers, including their names, phone numbers, and car registration numbers. The Bengaluru-headquartered company identified the incident involving unauthorized access to its information systems on June 9, per its filing with the U.S. Securities and Exchange Commission. The company stated that it became aware of the incident after some of its employees received external communic

Topics: company incident million said zoomcar

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The OnePlus Nord 5 features a powerful Snapdragon 8 chip

engadget.com Unknown 2025-09-13 18:32:21

OnePlus just announced the Nord 5 smartphone, a refresh of its popular mid-range handset line. This one includes a flagship Snapdragon 8S Gen 3 chipset by Qualcomm, which should provide plenty of raw power for gaming, multitasking and general use. There's an upgraded cooling system here, along with support for LPDDR5X RAM. It features a dual rear camera system and will be available in a pale blue finish that's officially called "Dry Ice." The company says the upgraded specs allow the Nord 5 to

Topics: announced company nord oneplus support

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WhatsApp has ads now, but only in the Updates tab

engadget.com Unknown 2025-09-13 18:48:29

It has been a long time coming — seven years since Meta first announced its plan to do so , in fact — but ads are starting to appear in WhatsApp as of Monday. They'll only be visible on the Updates tab and the company says those who use the app only to chat with family and friends really won't see any change to their WhatsApp experience. The same goes for two other new features: channel subscriptions and promoted channels. "We've been talking about our plans to build a business that does not int

Topics: company meta says tab whatsapp

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Zoomcar discloses security breach impacting 8.4 million users

bleepingcomputer.com Unknown 2025-09-13 18:13:18

Zoomcar Holdings (Zoomcar) has disclosed that unauthorized accessed its system led to a data breach impacting 8.4 million users. The incident was detected on June 9, after a threat actor emailed company employees alerting them of a cyberattack. Although there has been no material disruption to services, the company’s internal investigation confirmed that sensitive data belonging to a subset of its customers has been compromised. Zoomcar is an Indian peer-to-peer car-sharing marketplace that c

Topics: company data incident unauthorized zoomcar

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Car sharing giant Zoomcar says hacker accessed personal data of 8.4 million users

techcrunch.com Jagmeet Singh 2025-09-13 18:45:00

Indian car-sharing marketplace Zoomcar has revealed that a hacker accessed the personal data of at least 8.4 million customers, including their names, phone numbers, and car registration numbers. The Bengaluru-headquartered company identified the incident involving unauthorized access to its information systems on June 9, per its filing with the U.S. Securities and Exchange Commission. The company stated that it became aware of the incident after some of its employees received external communic

Topics: company incident million said zoomcar

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Founder of 23andMe buys back company out of bankruptcy auction

arstechnica.com Unknown 2025-09-13 22:39:03

Anne Wojcicki has been declared the winner of a bankruptcy auction for 23andMe, the genetics testing start-up she founded, prevailing over a rival bid from Regeneron Pharmaceuticals. TTAM Research Institute, a non-profit public benefit company also founded by Wojcicki, won the auction with a $305 million bid for the 23andMe assets, which will not come with any company liabilities attached. 23andMe filed for bankruptcy in March after rejecting several go-private offers from Wojcicki in recent y

Topics: auction bid company higher ttam

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OnePlus is readying 5 new devices for its July launch, including a smaller Watch 3 and Buds 4

androidauthority.com Unknown 2025-09-14 10:16:14

TL;DR OnePlus has announced its Summer Launch event, which is set for July 8. The event will feature five new devices, though not all will be available in the US. The launch includes the OnePlus Buds 4 with dual drivers and low-latency features, and the smaller OnePlus Watch 3 (43mm). In addition to wearables and earbuds, OnePlus will also unveil the OnePlus Pad Lite tablet, the OnePlus Nord 5, and Nord CE 5. OnePlus has been making not just great phones, but also some great audio and wearabl

Topics: buds company nord oneplus watch

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The Definitive Story of Tesla Takedown

wired.com Aarian Marshall 2025-09-14 10:00:00

On a sunny April afternoon in Seattle, around 40 activists gathered at the Pine Box, a beer and pizza bar in the sometimes scruffy Capitol Hill neighborhood. The group had reserved a side room attached to the outside patio; before remarks began, attendees flowed in and out, enjoying the warm day. Someone set up a sound system. Then the activists settled in, straining their ears as the streamed call crackled through less-than-perfect speakers. In more than a decade of climate organizing, it was

Topics: company group musk tesla time

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OnePlus announces the Nord 5 and four more products

theverge.com Dominic Preston 2025-09-14 10:33:17

OnePlus has announced five new products, including a new phone from its popular Nord lineup, which will launch in Europe and India next month. The company will release two phones, a tablet, a smartwatch, and a pair of earbuds, and has already shared a handful of details for each device, though full specs and prices will have to wait until the launch event on July 8th. The Nord 5 is the latest in the company’s mid-range smartphone line, and is the first Nord to feature a flagship Qualcomm chip —

Topics: company launch new nord oneplus

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Aspora gets $50M from Sequoia to build remittance and banking solutions for Indian diaspora

techcrunch.com Ivan Mehta 2025-09-14 05:00:00

India has been one of the top recipients of remittances in the world for more than a decade. Inward remittances jumped from $55.6 billion in 2010-11 to $118.7 billion in 2023-24, according to data from the country’s central bank. The bank projects that figure will reach $160 billion in 2029. This means there is an increasing market for digitalized banking experiences for non-resident Indians(NRIs), ranging from remittances to investing in different assets back home. Aspora (formerly Vance) is

Topics: company financial million nris remittances

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Aspora gets $50M from Sequioa to build remittance and banking solutions for Indian diaspora

techcrunch.com Ivan Mehta 2025-09-14 10:00:00

India has been one of the top recipients of remittances in the world for more than a decade. Inward remittances jumped from $55.6 billion in 2010-11 to $118.7 billion in 2023-24, according to data from the country’s central bank. The bank projects that figure will reach $160 billion in 2029. This means there is an increasing market for digitalized banking experiences for non-resident Indians(NRIs), ranging from remittances to investing in different assets back home. Aspora (formerly Vance) is

Topics: company financial million nris remittances

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Here's how to keep Meta AI from sharing your prompts on Facebook, Instagram

cnbc.com Samantha Subin 2025-09-12 07:12:44

Artificial intelligence-generated images of women kissing while mud wrestling and President Donald Trump eating poop are some of the conversations users are unknowingly sharing publicly through Meta's newly launched AI app. The company rolled out the Meta AI app in April, putting it in direct competition with OpenAI's ChatGPT. But the tool has recently garnered some negative publicity and sparked privacy concerns over some of the wacky — and personal — prompts being shared publicly from user ac

Topics: ai app company meta privacy

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Week in Review: WWDC 2025 recap

techcrunch.com Karyne Levy 2025-09-13 23:08:00

Welcome back to Week in Review! We have lots for you this week, including what came out of WWDC 2025; The Browser Company’s AI browser; OpenAI’s partnership with Mattel; and updates to your iPad. Have a great weekend! The Apple experience: We kicked the week off with WWDC 2025, Apple’s Worldwide Developers Conference, where the company showed off a newly designed iOS 26, new features across its products, and much more. There was considerable pressure on Apple this year to build on its promises

Topics: ai browser company google week

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Google reportedly plans to cut ties with Scale AI

techcrunch.com Anthony Ha 2025-09-14 00:46:54

In Brief Meta’s big investment in Scale AI may be giving some of the startup’s customers pause. Reuters reports that Google had planned to pay Scale $200 million this year but is now having conversations with its competitors and planning to cut ties. Microsoft is also reportedly looking to pull back, and OpenAI supposedly made a similar decision months ago, although its CFO said the company will continue working with Scale as one of many vendors. Scale’s customers include self-driving car com

Topics: company customers google meta scale

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Companies Bragging About Their AI Furious as Job Applicants Use AI During Interviews

futurism.com Unknown 2025-09-14 03:00:23

Goldman Sachs wants those applying for jobs at the investment bank to stop relying on AI while interviewing — a glaring double standard, considering it's made massive bets of its own on the tech, launched its own AI platform and rolled out AI tools across its businesses. As Fortune reports, the bank's campus recruitment team sent out an email, warning students that "Goldman Sachs prohibits the use of any external sources, including ChatGPT or Google search engine, during the interview process."

Topics: ai applicants company job use

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Latest Tech News

AI is rapidly transforming customer experiences - here's 8x8's vision for the future of CX

The 560-pound Twitter sign met a fiery end in a Nevada desert

Two-year-old defense tech Mach Industries confirms $100M raise led by Khosla, Bedrock

OpenAI awarded $200 million US defense contract for the use of its AI models

OpenAI and Microsoft Execs Reportedly Considering the ‘Nuclear Option’

Thieves cut fiber lines in failed copper theft, causing Spectrum outage

Tencent bets its China WeChat and gaming expertise will help it win cloud business in Europe

Who Knew Basketball Needed an Interactive LED Floor?

SK Hynix shares soar to over 2-decade highs as chipmaker's parent reportedly plans AI data center

SK Hynix shares extend gains to over 2-decade highs as parent group reportedly plans AI data center

Google issues apology, incident report for hourslong cloud outage

Google issues apology, incident report for hours-long cloud outage

This Roomba with an auto-empty dock is down to a record-low price

Anker is recalling over 1 million power banks due to fire risk - 2 options if you're affected

A comprehensive list of 2025 tech layoffs

Car-sharing giant Zoomcar says hacker accessed personal data of 8.4 million users

The OnePlus Nord 5 features a powerful Snapdragon 8 chip

WhatsApp has ads now, but only in the Updates tab

Zoomcar discloses security breach impacting 8.4 million users

Car sharing giant Zoomcar says hacker accessed personal data of 8.4 million users

Founder of 23andMe buys back company out of bankruptcy auction

OnePlus is readying 5 new devices for its July launch, including a smaller Watch 3 and Buds 4

The Definitive Story of Tesla Takedown

OnePlus announces the Nord 5 and four more products

Aspora gets $50M from Sequoia to build remittance and banking solutions for Indian diaspora

Aspora gets $50M from Sequioa to build remittance and banking solutions for Indian diaspora

Here's how to keep Meta AI from sharing your prompts on Facebook, Instagram

Week in Review: WWDC 2025 recap

Google reportedly plans to cut ties with Scale AI

Companies Bragging About Their AI Furious as Job Applicants Use AI During Interviews

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