Can AI therapists really be an alternative to human help?
Published on: 2025-07-01 21:04:34
Can AI therapists really be an alternative to human help?
13 hours ago Share Save Eleanor Lawrie Social affairs reporter Share Save
BBC
Listen to this article "Whenever I was struggling, if it was going to be a really bad day, I could then start to chat to one of these bots, and it was like [having] a cheerleader, someone who's going to give you some good vibes for the day. "I've got this encouraging external voice going – 'right - what are we going to do [today]?' Like an imaginary friend, essentially." For months, Kelly spent up to three hours a day speaking to online "chatbots" created using artificial intelligence (AI), exchanging hundreds of messages. At the time, Kelly was on a waiting list for traditional NHS talking therapy to discuss issues with anxiety, low self-esteem and a relationship breakdown. She says interacting with chatbots on character.ai got her through a really dark period, as they gave her coping strategies and were available for 24 hours a day. "I'm not from
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