A New Report Shows That Most People Are Happy With Fiber Internet, but Here’s Why 5G Is Turning Heads

The American Customer Satisfaction Index released its annual survey, based on over 27,000 customer interviews, revealing how customers really feel about internet service providers. For the first time, we're seeing certain non-fiber providers, such as T-Mobile 5G Home Internet, match in customer satisfaction with fiber leader AT&T. This trend probably has a lot to do with the quality of fiber internet deteriorating in the past year, despite most people being happier with this service. More on that in a bit. The good news for ISPs -- things are trending up... slightly. Overall, ISPs scored 72 on the ACSI's 100-point scale -- a one-point increase from last year, four points over 2023 and the highest score since the ACSI started measuring ISPs in 2013. The 2025 report includes benchmarks for new industries such as Smartwatches. This provides an overarching idea of how internet providers compare with other industries -- and it doesn't look good. Overall, internet service providers still ra ... Read full article.