Amazon is sending customers refunds for some really, really old returns

is a news editor with over a decade’s experience in journalism. He previously worked at Android Police and Tech Advisor. Amazon is issuing refunds to customers who’d returned products but never received their money back, in some cases from as long ago as 2018. “Following a recent internal review, we identified a very small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us so no refund was issued,” Amazon spokesperson Maxine Tagay told The Verge. “There is no action required from customers to receive the refunds, and we have fixed the payment issue and made process changes to more promptly contact customers about unresolved returns going forward.” Amazon emailed a similar message to affected customers, according to Bloomberg, while acknowledging the delay in processing the payments. “We could have notified these customers more clearly (and earlier) to better understand the status and ... Read full article.