AI has become a staple of just about every new phone, but that doesn't mean it's a centerpiece of most people's lives.
A CNET survey finds that just 11% of US smartphone owners choose to upgrade their devices because of AI features, a 7% drop from a similar survey last year. Further, about 3 in 10 people don't find mobile AI helpful and don't want to see more features added.
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This comes as tech giants continue to roll out new AI capabilities. Google loaded its new Pixel 10 series with fresh AI features, as did Samsung when it unveiled both the Galaxy S25 lineup and the Z Fold 7 and Flip 7. Apple has also debuted a handful of Apple Intelligence updates as it works to play catch-up with AI leaders like Google's Gemini and OpenAI's ChatGPT. And with its next iPhone reveal slated for Sept. 9, it's possible we could hear more about its upcoming AI efforts.
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These survey results highlight the mismatch between phone makers' bullish approach to AI and consumers' general apprehension toward the rapidly advancing technology. Despite pushes from companies like Apple, Samsung and Google to add a growing list of AI features into their mobile devices, most people continue to care about three core areas when shopping for a new phone: price (62%), longer battery life (54%) and more storage (39%). Another top consideration is the camera, with 30% of respondents citing that as a top priority.
Last year's survey echoed these same primary concerns. In 2024, the biggest motivation for US smartphone owners to upgrade their devices was longer battery life (61%), followed by more storage (46%) and better camera features (38%). Just 18% said their main motivator was AI integrations. This year, it appears that number is even lower, even as AI capabilities become more ubiquitous.
AI isn't the only marketing tactic consumers aren't buying into. Despite recent slim phone releases like Samsung's Galaxy S25 Edge and rumors about a skinny "iPhone 17 Air," just 7% of respondents said a thinner phone would motivate them to upgrade.
Still, companies are likely to use the fresh form factor to try to rake in more dollars. At this year's Mobile World Congress, thin phones like the S25 Edge and Tecno's Spark Slim phone concept stole the spotlight. Oppo's Find N5, Samsung's Galaxy Z Fold 7 and Honor's Magic V5 flex thin, foldable designs that may appeal to someone who wants a larger device without the bulk. CNET's survey suggests most consumers aren't swayed by those eye-catching designs, but that could change as more people get their hands on the devices and if a skinny iPhone comes to fruition.
A(I) tough sell
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