Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI

If you’ve ever been locked out of your work computer, you know the urgent need to reach IT support. Unfortunately, helpdesk staff are often busy assisting others, which can mean a significant delay before you regain access. Andrei Serban realized the critical importance of IT’s manual work when he was a product lead on Rippling’s apps and integrations team. Serban, who joined Rippling after it acquired his coding security startup Fuzzbuzz in 2023, saw an opportunity to automate many of the helpdesk’s basic tasks with AI, from resetting passwords to granting access to apps like Figma and Miro, and routine troubleshooting. Sereban couldn’t wait to get started on his vision. He left Rippling last year to found Console, a startup on a mission to help IT teams reduce mundane, repetitive tasks, thereby freeing up time for helpdesk professionals to work on more strategic and sophisticated projects. While trying to automate helpdesk functions isn’t new, Console differentiates itself from ex ... Read full article.