Phonely’s new AI agents hit 99% accuracy—and customers can’t tell they’re not human

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More A three-way partnership between AI phone support company Phonely, inference optimization platform Maitai, and chip maker Groq has achieved a breakthrough that addresses one of conversational artificial intelligence’s most persistent problems: the awkward delays that immediately signal to callers they’re talking to a machine. The collaboration has enabled Phonely to reduce response times by more than 70% while simultaneously boosting accuracy from 81.5% to 99.2% across four model iterations, surpassing GPT-4o’s 94.7% benchmark by 4.5 percentage points. The improvements stem from Groq’s new capability to instantly switch between multiple specialized AI models without added latency, orchestrated through Maitai’s optimization platform. The achievement solves what industry experts call the “uncanny valley” of voice AI — the subtle cues that make automated convers ... Read full article.