Solidroad just raised $6.5M to reinvent customer service with AI that coaches, not replaces

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform that automatically trains customer service representatives and improves AI agents. The Dublin-founded company, led by First Round Capital with participation from Y Combinator, addresses a fundamental challenge facing growing businesses: how to maintain high-quality customer experiences while controlling costs as conversation volumes explode past 10,000 interactions per month. “CX leaders scaling past 10,000 conversations a month are often stuck between two options: either they maintain quality and eat the cost, or cut costs and watch customer satisfaction suffer,” said Mark Hughes, co-founder and CEO of Solidroad, in an exclusive interview with VentureBeat. “None of the traditi ... Read full article.