Beyond the Hype: J.D. Power Customer Satisfaction Survey Confirms 5G Internet Might Be Here to Stay

Since its widespread launch in 2019, 5G home internet has become a staple in many urban homes and a viable solution for rural connectivity. While I generally tout a “fiber-first” mindset when recommending cost-efficient, reliable high-speed internet options, 5G has often surpassed my expectations, and consumers seem to think so, too. J.D. Power data from 2024 and 2025 suggests that customers prefer fixed wireless internet, specifically 5G or 4G LTE, over both fiber and cable internet. The report finds that even while adoption has grown to nearly 12 million subscribers, a 47% increase since last year, customer satisfaction has remained stable in the past two years. J.D. Power Technology, Media & Telecom Intelligence Report June 2025 That’s a significant achievement, even if subscribers are still in the “honeymoon phase,” as Carl Lepper, senior director of the technology, media and telecommunications intelligence practice at J.D. Power, writes in the report. Locating local internet p ... Read full article.