is a senior reviewer focused on smart home and connected tech, with over twenty years of experience. She has written previously for Wirecutter, Wired, Dwell, BBC, and US News.
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This week, Amazon will launch new Echo hardware designed to supercharge Alexa Plus, the AI-powered upgrade to its voice assistant. I’ve been using Alexa Plus for the last few months as part of its Early Access program, and while the new assistant is off to a promising start, it’s still clearly a work in progress.
To fix Alexa, Amazon had to break it apart and rebuild it. The result is a hybrid smart home assistant, personal assistant, and Amazon’s answer to ChatGPT. Right now, in its Beta phase, this new Alexa isn’t doing any of those things as well as I’d hoped.
This is most obvious in the smart home. Controlling my lights, locks, and robot vacuum with natural language rather than precise phrases is a huge improvement, as is not having to say “Alexa” repeatedly and being able to interrupt, um and er, and change my mind mid-thought. But we are still far from the dream of the ambient home that runs on a Star Trek–style “Computer.”
Today, running on what feels like underpowered hardware and with surface-level integrations into my smart home, Alexa Plus often leaves me frustrated. There’s power under that hood, but it feels largely inaccessible. The assistant desperately needs something to make it more compelling — and better hardware could be the answer.
Alexa Plus should make the smart home smarter
Generative AI is supposed to be a watershed moment for the smart home. By cutting through the complexity of programming your home and removing the frustrations of clunky commands, LLMs should make the smart home more accessible. And in many ways, Alexa Plus delivers.
I can now say, “Alexa, dim the lights in here, adjust the thermostat down a few degrees, lock the front door, and turn the upstairs lights off. Oh, and remind me to take the trash out in the morning,” and it all happens. This kind of easy, hands-free convenience is exactly what the smart home has promised for years.
The old Echo Show UI (left), compared to the new Alexa Plus UI, which offers more control and a more intuitive interface. Photo by Jennifer Pattison Tuohy / The Verge and Photo by Chris Welch / The Verge
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