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ZDNET's key takeaways
Greater operational resilience demands significant advances in automation.
Manual processes are the enemy of efficiency and cost-effectiveness.
Troubleshooting, communication, and mitigation will be handled by AI agents.
From IT outages to global crises, modern organizations increasingly require rapid, reliable response and recovery capabilities to keep their digital operations running and their people safe. To a great degree, ever-higher expectations for operational resilience must be met by significant advances in automation -- which leading solution providers are making possible by AI and machine learning.
That's the core takeaway from a 30-minute podcast-style video chat I had the pleasure of participating in. The chat was hosted by my colleague Jeff Grettler, head brand ambassador at Spiceworks Ziff Davis. Alongside me was Sean Rousseau, senior manager of product management at xMatters, an Everbridge company. Sean and I dove deeper into how the latest AI-powered incident management tools can help restore continuity from the chaos of unplanned disruptions.
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