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Cracked screens welcome? Leak says T-Mobile is changing its trade-in rules

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Joe Maring / Android Authority

TL;DR T-Mobile will start accepting damaged and broken devices for high-value promotions, according to a new report.

Accepted damaged and broken devices will reportedly receive 50% of the value they would have received if they were in good condition.

These devices will only be eligible if they were used on T-Mobile’s network for at least 30 days in the last 12 months.

Don’t get rid of that damaged or broken phone, as it might have some value toward your next trade-in at T-Mobile. The carrier is reportedly making some changes to its trade-in promotions.

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According to leaked documents obtained by The Mobile Report, T-Mobile will start accepting damaged and broken handsets for promotions. In those documents, three key points are outlined for what’s changing: Damage-based promo value, trade-in value-based eligibility, and IMEI usage on network requirement.

The first bullet point explains that damaged devices, such as those with cracked screens or liquid damage, are still eligible for trade-in. However, they’ll be eligible at a reduced value. It seems that broken devices and devices with liquid damage that still power on will receive 50% of the value they would have received if they were in good condition. Meanwhile, devices that don’t turn on or have Find My enabled will receive nothing. The table in the screenshot below helps break down how the payouts will work.

You’ll also notice that a tier system appears to be in place, which will determine your payout. What tier you fit into is likely based on your plan. For example, if you’re on the highest plan, Experience Beyond, you would fall under tier 1. If you’re on the Experience More plan, then you can expect a tier 2 payout.

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