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How Walmart built an AI platform that makes it beholden to no one (and that 1.5M associates actually want to use)

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Walmart isn’t buying enterprise AI solutions, they’re creating them in their AI foundry. The retailer’s Element platform has evolved into an internal foundry, capable of creating AI applications at a pace that renders traditional software development obsolete. With 1.5 million associates now using AI tools built on Element, Walmart has solved the build-versus-buy dilemma by creating something entirely different.

Walmart designed Element with scale in mind first, and it shows. The platform powers applications handling 3 million daily queries from 900,000 weekly users. The platform already supports real-time translation across 44 languages, reducing shift planning time from 90 minutes to 30 minutes. But these applications are leading indicators of a larger, more fundamentally powerful transformation. Walmart has industrialized AI development.

“We have built Element in a way where it makes it agnostic to different LLMs,” Parvez Musani, SVP of stores and online pickup and delivery technology, revealed to VentureBeat in a recent interview. “For the use case or the query type that we are after, Element allows us to pick the best LLM out there in the most cost-effective manner.”

In defining its platform, Walmart is beholden to no one and can quickly integrate the latest large language models (LLMs) to maintain its competitive advantage. Inherent in the design decision to seek platform independence is also a strong commitment to open source, which is baked into the integration options and structure of Element.

The first wave reveals the principles of the foundry model

Element’s initial production run validates the foundry model. As Musani explains: “The vision with Element always has been that, you know, how do we have a tool that allows data scientists and engineers to fast track the development of models, AI models?”

Five applications manufactured on the same platform:

AI Task Management : 90 to 30 minute planning reduction, 60 minutes saved per manager daily. Musani notes, “The task management tool that you refer to, it is looking at all of this supply chain data…everything that we build is usually centered around the customer.”

: 90 to 30 minute planning reduction, 60 minutes saved per manager daily. Musani notes, “The task management tool that you refer to, it is looking at all of this supply chain data…everything that we build is usually centered around the customer.” Real-Time Translation : 44 languages, dynamic model selection per language pair.

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