Liberate, an AI startup automating insurance operations, has raised $50 million in a round led by Battery Ventures as it looks to scale its agentic deployments across carriers and agencies globally.
The all-equity round values the three-year-old startup at $300 million post-money, with participation from new investor Canapi Ventures and returning backers Redpoint Ventures, Eclipse, and Commerce Ventures.
The insurance industry has been navigating a difficult stretch, with rising operational costs, legacy system constraints, and increasing customer expectations. Specifically in the non-life segment, global premium growth is projected to slow through 2026, driven by heightened competition, weaker rate momentum, and new cost pressures, including tariffs, per a recent report by Deloitte. While some carriers experimented with AI, many early efforts stalled due to fragmented data and inflexible workflows. That is now changing, as insurers shift toward full-scale AI adoption — embedding it into the core of their operations rather than layering it on top. Liberate is stepping in to meet this shift head-on.
Founded in 2022, the San Francisco-based startup builds AI systems for property and casualty insurers, focusing on sales, service, and claims. At the front end, its voice AI assistant, Nicole, handles inbound and outbound calls to help sell policies or respond to service requests. Behind the scenes, a network of reasoning-based AI agents connects to insurers’ existing systems, gathering context and generating responses that Nicole delivers — all without human intervention.
Liberate’s AI agents are built to complete end-to-end tasks — not just respond to queries or escalate tickets. These include quoting policies, processing claims, and updating endorsements, among other routine functions.
The agents can also operate over SMS and email, allowing insurers to interact with customers across different channels while automating more of their day-to-day workflows.
“Insurance companies want to grow, but they’re not able to do so,” Liberate co-founder and CEO Amrish Singh (pictured above, center) said in an interview. “It’s the status quo where the opportunity is.”
Techcrunch event DISRUPT FLASH SALE: Save up to $624 until Oct 17 Netflix, Microsoft, Box, Phia, a16z, ElevenLabs, Wayve, Hugging Face, Elad Gil, Vinod Khosla — some of the 250+ heavy hitters leading 200+ sessions designed to deliver the insights that fuel startup growth and sharpen your edge. Grab your ticket before Oct 17 to save up to $624. DISRUPT FLASH SALE: Save up to $624 until Oct 17 Netflix, Microsoft, Box, Phia, a16z, ElevenLabs, Wayve, Hugging Face, Elad Gil, Vinod Khosla — some of the 250+ heavy hitters leading 200+ sessions designed to deliver the insights that fuel startup growth and sharpen your edge. Grab your ticket before Oct 17 to save up to $624. San Francisco | REGISTER NOW
Singh co-founded Liberate after nearly four years at Metromile, the car insurance firm owned by Lemonade, where he worked across both back-office operations and technology. He teamed up with Ryan Eldridge, Liberate’s VP of engineering and also a former Metromile executive, and Jason St. Pierre, the company’s CPO, who previously held roles at Twitter, Google, and Verily, Alphabet’s life sciences arm.
Liberate’s AI systems have helped increase sales by an average of 15% and cut costs by 23%, Singh told TechCrunch, adding that the startup now has over 60 customers and focuses on the top 100 carriers and agencies, which together represent 70% to 80% of the U.S. property and casualty insurance market.
... continue reading