Google has long treated the Indian market like a second-class citizen, and to be fair, it had its reasons. It wasn’t selling nearly as many phones as Samsung, Apple, or even OnePlus. That’s the reason only the A-series Pixels made it to India for years. But things have been changing slowly but surely. Google recently announced an assembly line in India, and around mid-2025, it finally launched its own online Google Store here, complete with first-party accessories and trade-in options.
Naturally, I headed straight there to pre-book a Pixel 10, trading in my old Pixel 6a that I had lying around. Everything went smoothly at first — the phone shipped on time, and Google gave me ample time to move my data before the old Pixel was scheduled for pickup.
The only problem? Nobody ever came to pick it up.
Have you ever faced poor customer support from Google? 124 votes Yes, and it was a nightmare 32 % Yes, but it eventually got resolved 15 % No, my experience was smooth 23 % Haven’t needed support yet 29 %
Failed to even attempt
Rita El Khoury / Android Authority
If there were a physical Google Store, I could’ve simply walked in, traded my Pixel 6a, moved all my data, and walked out with my new phone without any drama or delay. But with Google, things are never that straightforward.
A couple of days after my Pixel 10 was delivered, Google’s collection partner, Cashify, scheduled the Pixel 6a’s pickup. Cashify, in turn, had its own pickup partner, but that’s a rant for another day. I got the usual email and SMS confirmations, so I backed up my data, factory-reset the phone, boxed it up, and waited. The pickup date kept getting pushed forward day after day, every day.
My first instinct was to reach out to Cashify directly. They responded quickly with an apologetic message, assuring me that my case was being handled “on priority”. That sounded nice and definitely reassuring — but nothing changed. The pickup dragged on for twenty goddamn days.
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