Edgar Cervantes / Android Authority
Recently, I reported that AT&T, T-Mobile, and Verizon had all released their Q3 2025 financial results. Verizon’s rivals are doing well, but Big Red finds itself in a much less rosy position. While it did manage to add more than 40,000 new subscribers this quarter, those gains came entirely from its prepaid and business divisions. Its postpaid phone service actually lost 7,000 subscribers during this period.
With T-Mobile edging ever closer to surpassing Verizon’s total subscriber count, it’s clear big changes are needed if Verizon wants to turn this ship around. Verizon’s new CEO, Dan Schulman, insists the company is working hard to do just that, and that it will “no longer be the hunting ground for competitors looking to gain share”.
Can Verizon turn its ship around with its new CEO? 613 votes Yes, they still have plenty of pull and know it's time to make a change. 24 % No, Verizon has dug too big of a hole for itself now. 29 % Possibly, but it will likely get harder for Verizon before things improve. 40 % I'm not sure / Other (Let us know in the comments.) 7 %
The new man in charge of Verizon
Dan Schulman
For those unaware, Verizon recently fired its previous CEO after several years of underperformance. At the time, little was said about the company’s future direction under Schulman. During the latest earnings call, he finally opened up about his plans and what he called a major “inflection point” for Verizon.
Schulman admitted that Verizon “relied too heavily on price increases” to sustain profits and that “raising rates without corresponding value rarely, if ever, delights customers.” He also described the company as needing a “full reboot” of its culture. The new CEO promised sweeping changes, not just incremental tweaks. He further stressed the need to keep customers happy and that Verizon is working to “delight” both its current and future customers. In fact, he went on to use the word delight fourteen times in the call.
Verizon's new CEO promises big changes are coming, but that promotions and price cuts won't be integral to the plan.
He also suggested Verizon will divest less profitable business segments to become a “simpler, leaner, and scrappier” organization focused squarely on customer satisfaction.
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