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Key Takeaways Ecommerce retailers can foster lucrative relationships with fulfillment partners by practicing clear communication, staying financially stable and engaging with the process.
Effective collaboration and respect for each partner’s expertise will lead to streamlined operations and increased profits for both clients and partners.
A great partnership works both ways. There’s give and take. Collaboration and trust.
When you hire an ecommerce operating or fulfillment partner, the benefits they bring are usually clear: They handle the heavy lifting. But clients play an equally important role in making that partnership succeed.
Here are six ways clients can strengthen their relationship with their operating partner and set their store up for long-term success.
1. Communicate clearly
During onboarding, speed and accuracy matter. Your operational partner will need answers to specific questions to move your store forward. The sooner you respond, the faster things get done.
For example, we once had a client who bought an aged Amazon account, but it took over a month to complete the onboarding questionnaire. By then, we had missed the critical Q4 setup window — which is peak season for ecommerce.
Timely communication keeps the process smooth and prevents delays that hurt both sides.
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