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ZDNET's key takeaways
A Microsoft study aimed to understand the when and how of AI use.
It assessed 37.5 million anonymized Copilot conversations.
An influx of personal conversations may not be a good thing.
For many people, AI is more than a means of quickly retrieving information; it's also become a personal health coach, tutor, confidant, companion -- even a therapist. But what are the factors that determine which role the technology plays from one moment to the next?
Also: Gemini vs. Copilot: I tested the AI tools on 7 everyday tasks, and it wasn't even close
This is the question that Microsoft set out to answer in a recent study, which analyzed 37.5 million anonymized user conversations with Copilot, the company's flagship AI chatbot. The results, published on Wednesday, reveal that people's use of AI fluctuates widely depending on the time (it looked at time across the days, months, and year), with stark differences in the types of questions being asked on desktop versus mobile; most notably, users of the latter are asking for more personal advice.
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