Many organizations rushed into generative AI, only to see pilots fail to deliver value. Now, companies want measurable outcomes—but how do you design for success?
At Mistral AI, we partner with global industry leaders to co-design tailored AI solutions that solve their most difficult problems. Whether it’s increasing CX productivity with Cisco, building a more intelligent car with Stellantis, or accelerating product innovation with ASML, we start with open frontier models and customize AI systems to deliver impact for each company’s unique challenges and goals.
Our methodology starts by identifying an iconic use case, the foundation for AI transformation that sets the blueprint for future AI solutions. Choosing the right use case can mean the difference between true transformation and endless tinkering and testing.
Identifying an iconic use case
Mistral AI has four criteria that we look for in a use case: strategic, urgent, impactful, and feasible.
First, the use case must be strategically valuable, addressing a core business process or a transformative new capability. It needs to be more than an optimization; it needs to be a gamechanger. The use case needs to be strategic enough to excite an organization’s C-suite and board of directors.
For example, use cases like an internal-facing HR chatbot are nice to have, but they are easy to solve and are not enabling any new innovation or opportunities. On the other end of the spectrum, imagine an externally facing banking assistant that can not only answer questions, but also help take actions like blocking a card, placing trades, and suggesting upsell/cross-sell opportunities. This is how a customer-support chatbot is turned into a strategic revenue-generating asset.
Second, the best use case to move forward with should be highly urgent and solve a business-critical problem that people care about right now. This project will take time out of people’s days—it needs to be important enough to justify that time investment. And it needs to help business users solve immediate pain points.
Third, the use case should be pragmatic and impactful. From day one, our shared goal with our customers is to deploy into a real-world production environment to enable testing the solution with real users and gather feedback. Many AI prototypes end up in the graveyard of fancy demos that are not good enough to put in front of customers, and without any scaffolding to evaluate and improve. We work with customers to ensure prototypes are stable enough to release, and that they have the necessary support and governance frameworks.
Finally, the best use case is feasible. There may be several urgent projects, but choosing one that can deliver a quick return on investment helps to maintain the momentum needed to continue and scale.
... continue reading