Verizon this week imposed a new roadblock for people who want to pay off device installment plans early in order to get their phones unlocked. The latest version of Verizon’s device unlocking policy for postpaid customers imposes a 35-day waiting period when a customer pays off their device installment plan online or in the Verizon app.
Payments made over the phone also trigger a 35-day waiting period, as do payments made at Verizon Authorized Retailers. Getting an immediate unlock apparently requires paying off the device plan at a Verizon corporate store.
Unlocking a phone allows it to be used on another network, letting customers switch from one carrier to another. Previously, the 35-day waiting period for unlocks was only applied when a customer paid off the plan with a Verizon gift card.
“If you payoff [sic] a device payment agreement balance online or in the My Verizon App, or if a Verizon Gift Card is used to purchase a smartphone or pay off a remaining balance, the unlocking process will be delayed by 35 days,” the current version of the policy says. “This window allows for the verification of the gift card’s funds to ensure they were not obtained through fraudulent or illegal means.”
The paragraph above only explains why the waiting period is necessary for gift-card payments despite applying the 35-day wait to online and app payments as well. In a previous version of the policy that was implemented on January 27 and still in place as of February 9, the 35-day waiting period applied only when a Verizon gift card is used to buy a phone or pay off the remaining balance.
The 35-day waiting period provision was changed to include online and app payments by February 11. We were made aware of the most recent change thanks to a tip from Ars forum member User_E.
Customers must go to Verizon corporate store
Despite the significant update that happened this week, Verizon still lists the effective date of the device unlocking policy as January 27. It thus appears that Verizon is applying the 35-day wait after online and app payments retroactively, without disclosing that the policy changed after January 27.