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ZDNET's key takeaways
Organizational AI transformation is about trusted data and new workflows.
Successful leaders connect human capabilities with access to data.
There is a shift from systems of record to systems of agency.
The rise of AI presents a fundamental challenge to industrial leaders: moving beyond a simple question of belief in technology. This requirement also forces organizations to confront a more uncomfortable question. Is the current organizational design optimized for modern workflows, or is it a relic of the past?
AI reveals a hidden, outdated assumption: that humans will continue to serve as the "digital glue," manually connecting disparate systems, teams, and decisions. For decades, enterprise software perpetuated a model of sequential handoffs, in which people managed data entry, reconciled conflicts, chased approvals via email, and updated spreadsheets. This structure was manageable when uncertainty was low and delayed decisions were affordable.
Also: AI agents are fast, loose, and out of control, MIT study finds
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