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This dawning age of agentic AI requires a total rethink on how we build software. Current enterprise APIs were built for human use; the APIs of the future will be multi-model, native interfaces.
“We need to build the kind of APIs that will work well with agents, because agents are the ones that are now going to interact with APIs, not humans,” Merrin Kurien, principal engineer and AI platform architect at Intuit, said during the Women in AI breakfast at this year’s VB Transform.
Kurien had a dynamic discussion on the present and future of AI agents with fellow AI practitioners Mai-Lan Tomsen Bukovec, engineering and product leader for storage and compute services at AWS, and Tiffany To, SVP of product for platform and enterprise at Atlassian.
“I would like to think five years from now, agents will be mainstream,” said Kurien. “A lot of the challenges we face today probably will be overcome with better tooling, if the last two-and-a-half years is any indication. How prepared will you be? It’s dependent on your investments today.”
How Intuit is getting invoices paid and AWS is supporting faster migration
Intuit has been using agents and seeing “amazing progress,” Kurien reported in the onstage panel, which was moderated by Betsy Peretti, partner for innovation and design at Bain.
Notably, the financial technology platform company has incorporated automated invoice generation and reminders into its QuickBooks offering, which is popular among small and medium businesses (SMBs).
“We have seen businesses get paid on an average five days faster, and there’s 10% more likelihood that invoices get paid in full,” said Kurien.
AWS has also seen success with AWS Transform, an agile infrastructure that migrates .NET, mainframe, and VMware workloads into AWS, said Tomsen Bukovec.
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