Microsoft says button to restore classic Outlook is broken
Published on: 2025-06-18 09:51:21
Microsoft is investigating a known issue that causes the new Outlook email client to crash when users click the "Go to classic Outlook" button, which should help them switch back to the classic Outlook.
"Some users have reported that the 'go back to classic Outlook' button in new Outlook for Windows does not open a support article on how to download classic Outlook for Windows," the company says in a Wednesday support document.
"The application just closes, and classic Outlook is not installed," as those clicking the button would expect.
While looking into the issue, Redmond also provides those affected with a temporary workaround, which requires them to install the classic client by clicking the store link in this support document.
Those who want to switch back can also download the standalone Outlook classic client for Windows or install it from the Microsoft Store.
If you're using a work or school account and can't install classic Outlook using any of the steps described above
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