Forget SaaS: The future is Services as Software, thanks to AI

Kilito Chan/Getty Images For at least two decades, Software as a Service -- aka, SaaS -- has been at the center of the technology universe, with applications fully accessible via the internet. Now, artificial intelligence is turning this arrangement on its head, leveraging applications autonomously to deliver services. They're calling it "Services as Software." AI is creating this new world for technology professionals and their business counterparts. "Historically, businesses bought software and hired human professionals to operate it," wrote Frank Diana, Tata Consultancy Services futurist, in a recent post. "AI is flipping that model. Increasingly, businesses will design their processes around AI from the start -- not as an add-on, but as the default worker. This shift will impact nearly every function." Also: Want to win in the age of AI? You can either build it or build your business with it An HFS survey finds that 60% of 1,000 enterprises surveyed are already looking to procu ... Read full article.