Uber Drivers Say They're Getting Locked Out of the App and Trapped in a Kafkaesque Limbo When They Try to Dispute It

For nearly ten years, Bernard Moses had been ferrying passengers around Chicagoland as an Uber driver. But after dropping off his umpteenth passenger one day in April 2024, Moses recalls that he swiped to find his next rider — only to discover he'd been locked out of his Uber driver account. A message came up, telling him he had been suspended due to a customer complaint. After logging over 20,000 rides and earning an average rating of 4.99 out of 5, Moses had been locked out of his primary source of income by his phone screen. To find out what happened, he said he called a support number listed on the app, only to be met with an answering machine at the end of a long chain of automated prompts — an effort he would repeat multiple times a day for weeks. About a month later, Moses received two missed calls from a man who identified himself as "Jon," claiming to be an Uber employee looking into his case. When Moses' return call went unanswered, he tried again — and again, and again — " ... Read full article.