Retailers say agentic AI is the best way to boost customer sales

Andriy Onufriyenko/Getty Images Seventy-five percent of retailers say AI agents will be essential for a competitive edge by 2026, according to the sixth edition of the Connected Shoppers report by Salesforce, based on a survey of 8,350 shoppers and 1,700 industry decision-makers. Also: AI agents aren't just assistants: How they're changing the future of work today Here is the executive summary of the report: Stores' evolving roles enhancing the shoppers' journey: While digital channels multiply and social commerce gains momentum, physical stores expand their role as experience hubs and fulfillment centers that bridge digital and physical shopping journeys. Shoppers estimate 41% of their purchase volume will come from physical stores in 2026, down from 45% in 2024. While digital channels multiply and social commerce gains momentum, physical stores expand their role as experience hubs and fulfillment centers that bridge digital and physical shopping journeys. Shoppers estimate 41% o ... Read full article.