Ring is warning that a backend update bug is responsible for customers seeing a surge in unauthorized devices logged into their account on May 28th.
On May 28th, many Ring customers reported seeing unusual devices logged into their accounts from various locations worldwide, leading them to believe their accounts had been hacked.
Last week, Ring posted to Facebook stating that they are aware "of a bug that incorrectly displays prior login dates as May 28, 2025."
Ring also updated its status page to say that these unauthorized logins are caused by a bug in a backend update that was released.
"We are aware of an issue where information is displaying inaccurately in Control Center," reads Ring's status page.
"This is the result of a backend update, and we're working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts."
These false login entries were all dated May 28, 2025, which lends some weight to Rings statement that this was a backend issue rather than a global hacking incident.
However, customers are not buying Ring's explanation, reporting that they saw unknown devices, strange IP addresses, and countries that they never visited listed in their Authorized Client Devices list, so they couldn't be previous logins.
"Absolute bollocks with your 'bug' I don't even know Derbhille or is she anyway associated with our ring camera or family? Just admit you've been hacked and yous are gonna amend this," a customer posted to X, while sharing a screenshot of login from a device named "derbhile's iPhone."
"I find it interesting that it's just a "bug" yet one of my several unknown logins from that date was a log in from Spain… I'm in Texas so doesn't seem like just a bug or log ins on prior devices because I can assure you I have never been to Spain," another customer posted to Facebook.
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