Fidji Simo knows technology can make life better or it can make inequality worse. As OpenAI’s incoming CEO of Applications, she’s making it clear which path she wants AI to take.
“Every major technology shift can expand access to power,” she said in her memo announcing her new role on July 21. “The power to make better decisions, shape the world around us, and control our own destiny in new ways. But it can also further concentrate wealth and power in the hands of a few—usually people who already have money, credentials, and connections.”
She continued: “That’s why we have to be intentional about how we build and share these technologies so they lead to greater opportunity and prosperity for more people.”
Simo comes to OpenAI after leading Instacart, where she took what was once considered a luxury, paying someone else to do your grocery shopping, and turned it into a mainstream habit. Her track record suggests she knows how to make tools accessible and widely adopted, a skill she now wants to apply to AI.
Democratizing Knowledge, Health, and Opportunity
In her vision, AI is a personal tutor, a health advocate, a creative partner, and an economic equalizer. She wants AI to level the playing field for people who traditionally can’t afford expert guidance. “Once we put a personalized AI tutor on every topic at everyone’s fingertips, AI will close the gap between people who have the resources to learn and people who have historically been left behind,” she said.
Her own experience with chronic illness drove home how fragmented and confusing healthcare can be. She imagines AI systems that decode medical jargon, suggest treatment options, and help patients feel in control of their health. On the economic front, she sees AI giving people the tools to start businesses or manage personal finances, without the need for specialized credentials or big upfront capital.
The Stakes
The stakes are nothing less than who controls the future of knowledge and opportunity. If Simo’s vision succeeds, AI could act as an equalizer, letting anyone build businesses, improve health literacy, or access world-class tutoring. But if it fails or if access remains paywalled, it could further entrench inequality, putting advanced tools in the hands of the wealthy while everyone else lags behind.
Critics have warned that promises of democratization often give way to premium subscriptions and corporate control. Others argue that AI itself could eliminate jobs faster than new ones are created, widening economic gaps instead of narrowing them.
Simo is stepping into one of tech’s biggest ethical challenges: making AI empower the many, not the few. If she succeeds, OpenAI could become the great equalizer of the 21st century. If she fails, it could be remembered as the moment AI cemented a new Gilded Age where the rich didn’t just get richer, they got smarter, faster, and untouchable.