EE and BT network outage resolved, firm says

EE and BT network outage resolved, firm says 21 minutes ago Share Save Imran Rahman-Jones Technology reporter Share Save Getty Images A network outage affecting thousands of EE and BT customers has been resolved, a spokesperson has said. Customers reported they were unable to make or receive calls as the mobile phone and landline networks faced an outage. Some customers reported issues with making 999 calls, but the government said these had "now been restored". A spokesperson from BT, which owns EE, apologised for the outage and said it has "resolved the problem and the service is running as normal". The spokesperson said late on Thursday the issue happened "following a technical fault impacting voice services on our network earlier today". Outages tracker Downdetector, which relies on self-reported user data, showed over 2,500 EE customers experiencing outages at 14:00 BST, with many also reporting issues with other networks. Vodafone and Three confirmed to the BBC that they did not have network issues. Other networks had seen spikes in reports of outages on Downdetector - but these were likely to be customers from networks unable to connect to EE or BT phone numbers. Social media users had been posting about a loss of services of both EE and BT mobile and landline services. 999 calls BT said customers should use 999 as normal. However, on Thursday afternoon, Devon and Somerset Fire and Rescue Services posted on social media to say there was "a fault with the mobile phone network, including 999 calls". But they posted an update at 15:01 BST on X to say 999 calls had returned to normal. South Western Ambulance Service then posted on X to confirm there was an issue. The Department of Science, Innovation and Technology said the outage had "impacted some customers' ability to make and receive calls between EE and other networks. "EE and BT digital voice calls to 999 have now been restored." A spokesperson added: "Communications providers have statutory obligations to ensure their networks and services are appropriately resilient." Customer impact