Hey HN! My name is Christian, and I’m the co-founder of https://frigade.ai . We’ve built a powerful AI agent that automatically learns how to use any web-based product, and in turn guides users directly in the UI, automatically generates documentation, and even takes actions on a user’s behalf. Think of it as Clippy from the old MS Office. But on steroids. And actually helpful.
You can see the agent and tool-calling SDK in action here: https://www.youtube.com/watch?v=UPe0t3A1Vpg
How is this different from other AI customer support products?
Most AI "copilots" are really just glorified chatbots. They skim your help center and spit out some nonspecific bullet points. Basically some ‘hopes and prayers’ that your users will figure it out. Ultimately, this puts the burden on the user to follow through. And assumes companies are keeping their help center up-to-date with every product change. That means constant screenshots of new product UI or features for accurate instructions.These solutions leverage only a fraction of what’s possible with AI, which can now reason about software interfaces extensively.
With Frigade AI, we guide the user directly in the product and build on-demand tours based on the current user’s state and context. The agents can also take actions immediately on a user’s behalf, e.g. inviting a colleague to a workspace or retrieving billing information (via our tool calling SDK).
This was only made possible recently. The latest frontier models (GPT 4.1, Claude 4, Gemini 2.5, etc.) are able to reason about UIs and workflows in a way that simply didn’t work just 6 months ago. That’s why we’re so excited to bring this technology to the forefront of complex legacy SaaS applications that are not yet AI enabled.
How does it work?
1. Invite [email protected] to your product. You can send multiple invitations based on distinct roles.
2. Our agent automatically explores and reasons about your application.
3. Attach any existing help center resources or training documentation to supplement the agent’s understanding. Totally optional.
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