Shopify CEO: justify new hires by proving AI can't do the job better

A hot potato: In another example of the impact AI is having on jobs, Shopify's CEO has issued a warning to the company's managers: show that AI can't do the job better than a human before hiring new workers. Shopify previously laid off staff after it started using generative AI to complete some customer support tasks. Like many CEOs, Shopify boss Tobi Lütke has a passion for using AI in the workforce. In an internal memo to employees sent last month titled AI usage is now a baseline expectation, Lütke writes that before asking for more headcount and resources, teams must demonstrate why they cannot get what they want done using AI. "What would this area look like if autonomous AI agents were already part of the team?" Lütke wrote in the memo, which he published on X after it was leaked. "This question can lead to really fun discussions and projects." I heard this internal memo of mine is being leaked right now, so here it is: pic.twitter.com/Qn12DY7TFF – tobi lutke (@tobi) April 7, ... Read full article.