How Salesforce's 5-level framework for AI agents finally cuts through the hype

Westend61/Getty Images Every time I get a press release about AI agents, I get a slightly queasy feeling. It is not quite as bad as that dizzy feeling I get every time someone insists on pitching me about vibe coding, nor is it the nails on a chalkboard feeling I get every time a PR rep sends me something with the word "convo" in it when asking for an interview or discussion with one of their clients. Even so, AI agents are overhyped, under-defined, possibly dangerous, and extremely limited; they could possibly spell the end of life as we know it. Also: AI agents aren't just assistants: How they're changing the future of work today And yet everyone is all about agents. Microsoft did a series of announcements last week that promoted its extensive use of AI agents, not just for the enterprise, but for every Windows user. Google this week did a series of announcements that included AI agents in a wide range of applications, including writing your code. Because that's not like letting ... Read full article.