7 strategic insights business and IT leaders need for AI transformation in 2025

NanoStockk/Getty Images Enterprise Connect 2025, the largest communications, collaboration and CX Conference in North America, highlighted a critical shift in enterprise communications and CX, emphasizing AI-enabled transformation, deep platform integration, and workflow automation. This year's event reinforced that technology decisions must be strategic, outcome-focused, and scalable. Below are the most significant insights business and IT leaders must understand to drive measurable impact and maintain a competitive advantage in 2025 and beyond. 1. AI agents: The new standard for efficiency and engagement AI-powered agents have moved beyond proof-of-concept to full-scale enterprise deployment. Organizations leveraging AI-driven customer service and internal automation are seeing measurable gains in efficiency, cost savings, and user satisfaction. AI is not replacing human interaction but augmenting it, allowing organizations to deliver faster, more consistent, and context-aware ex ... Read full article.