Funeral companies and grieving families are turning to AI chatbots to cough up obituaries for the recently deceased, the Washington Post reports, in yet another example of how the tech is being used to automate even the most emotionally charged parts of the human experience.
One bellwether of the AI's rise in the death care industry was last year's National Funeral Directors Association conference in Las Vegas, where it was apparently the talk of the town, according to Ryan Lynch, head of product at the cemetery software developer PlotBox.
"Someone did stand up and say they thought it was the greatest advancement in funeral-home technology since some kind of embalming tool," Lynch told WaPo. "Which I thought was maybe a bit hyperbolic."
That year, the second-place winner of the conference's Innovation Awards was an app called Nemu, WaPo noted, an "AI-enabled recognition tool" that catalogs and appraises a deceased person's belongings so they can be divvied up between family members.
Sonali George, founder of an AI obituary generator called CelebrateAlley, told WaPo that AI functions as an "enabler of human connection."
"Imagine for the person who just died, [wouldn't] that person want their best friend to say a heartfelt tribute that makes everybody laugh, brings out the best, with AI?" she told the newspaper. "If you had the tool to do '25 reasons why I love you, mom,' wouldn't it still mean something, even if it was written by a machine?"
The appeal of an AI obituary is straightforward, and follows the trend of AI and other Silicon Valley tech offering to make our lives as frictionless as possible, down to the most quotidian forms of human interaction. Why write that email, or even text message, when a chatbot can do it for you? Regarding an obituary, the death of a loved one is always difficult, and finding the right words to say while grieving is doubly so. Why, again, make it more stressful than it needs to be?
Jeff Fargo, a 55-year-old Nevada man, gushed about how ChatGPT helped him memorialize his mother. "I just... emptied my soul into the prompt," he told WaPo. "I was mentally not in a place where I could give my mom what she deserved. And this did it for me."
The AI's writeup was well received by people who knew his mother. Now, Fargo's already looking forward to using a new ChatGPT feature to write his father's obit, when the time comes — and hopes that one day his kids will do the same when he passes.
"This time I'm gonna use Deep Research mode," Fargo added, referring to OpenAI's agentic model intended for automating complex research. "It's gonna be a banger."
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