FTC takes action against Uber for deceptive billing and cancellation practices

The Federal Trade Commission filed a lawsuit today against Uber, alleging the rideshare and delivery company charged consumers for its Uber One subscription service without their consent, failed to deliver promised savings, and made it difficult for users to cancel the service despite its “cancel anytime” promises. “Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel,” said FTC Chairman Andrew N. Ferguson. “The Trump-Vance FTC is fighting back on behalf of the American people. Today, we’re alleging that Uber not only deceived consumers about their subscriptions, but also made it unreasonably difficult for customers to cancel.” In its complaint, the FTC alleges that Uber used deceptive billing and cancellation practices. For example, the complaint alleges: When signing up for Uber One, customers are wrongly promised savings of $25 a month. Even if that were true, Uber does not account for the cost of the subscription (up to $9.99/month) ... Read full article.