Cyber attack on M&S leads to click and collect delays
Published on: 2025-08-15 20:56:38
Cyber attack on M&S leads to click and collect delays
5 minutes ago Share Save Liv McMahon Technology reporter Share Save
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Marks and Spencer (M&S) says it has been dealing with a "cyber incident" affecting some of its services over the last few days. The UK retailer said its Click and Collect service had been impacted by technical issues along with its ability to collect contactless payments - with many customers taking to social media to complain about delays. M&S chief executive Stuart Machin apologised to customers in a note on Tuesday. He said the company had been forced to temporarily make "small changes" to store operations "to protect you and our business". "There is no need for you to take any action at this time and if the situation changes, we will let you know," he said.
The Information Commissioner's Office (ICO), the UK's data watchdog, has been notified. "Marks & Spencer plc has made us aware of an incident and we are assessing the information provided," a
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