FTC Sues Over Uber One, Saying It 'Deceived Consumers'

The Federal Trade Commission is suing the rideshare company Uber for what it's calling deceptive business practices with its Uber One subscription service. In its complaint filed in a San Francisco district court, the FTC cites instances where customers say they were charged for the service when they believed their subscriptions were canceled or were not allowed to cancel their accounts easily. Uber One costs $10 a month and allows users to get discounts, free delivery on Uber Eats and cash back, in addition to other perks. But the FTC says that customers who sign up for free trials have had a difficult time canceling and have ended up with unexpected charges. "Today, we're alleging that Uber not only deceived consumers about their subscriptions, but also made it unreasonably difficult for customers to cancel," FTC Chairman Andrew N. Ferguson said in a press release. The complaint cites instances where it would take 23 screens and 32 actions to cancel an Uber One subscription. An ... Read full article.