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ZDNET's key takeaways:
Employee trust in AI agents is growing, but only for some tasks.
Research found that trust increases the more people use agents.
The rapid embrace of agents is rewriting some workplace norms.
AI agents are becoming a common fixture in the workplace as businesses look to automate a variety of routine, time-consuming tasks. A growing body of research, however, is revealing the boundaries of the degree of control that employees are willing to hand over to these systems.
Also: I tested GPT-5's coding skills, and it was so bad that I'm sticking with GPT-4o (for now)
A recent survey of nearly 3,000 business leaders around the world, conducted by HR software platform Workday, found that while three-quarters of respondents said they were comfortable working with AI agents, only 30% said they'd feel comfortable taking orders from one. Fewer than one-quarter (24%) said they'd be okay with agents operating within the company without direct human oversight.
The research follows a report from Stanford University, which similarly showed that a growing number of working professionals are beginning to trust agents, but only for menial tasks.
The Workday survey also found that the more employees work with agents, the more they tend to trust them. "Direct experience with agents builds confidence," Workday noted in a report summarizing the survey's results. Another recent survey, however, found that heavier use of AI can increase the risk of employee burnout.
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