Amazon updates Q Business to let companies build public-facing chatbots

Amazon wants companies to build public-facing chatbots using its Q Business assistant. On Wednesday, the company announced that Q Business, its AWS-hosted AI assistant that can answer questions, provide summaries, and complete tasks, now supports anonymous user access. This effectively means that AWS users can now create Q Business chatbots for websites, support portals, and more to help their customers search documentation, complete self-service requests, and so on. “This capability allows guest users to use Amazon Q Business generative AI capabilities to quickly find product information, get technical answers, navigate documentation, and troubleshoot issues,” explains Amazon in a blog post. “With this new feature, you can now create Amazon Q Business applications with anonymous user mode, where user authentication is not required and content is publicly accessible.” An example chatbot powered by Q Business. Image Credits:Amazon Customers can configure a Q Business chatbot to inge ... Read full article.