ChatGPT Is Already Bungling Product Recommendations

ChatGPT just received a major update to recommend specific products to users — but it's still suffering from the same old AI problem: answers that sound good at first, but make little sense when you examine them more critically. Unlike before, OpenAI's chatbot will now pull up helpful product cards that, once clicked, open a sidebar inside the chat window to show detailed information about your shopping options, including product pictures, prices at various retailers, summaries of user reviews, and a textbox describing "why you might like this." You can also hover over a product card to show an "ask about this button," which lets you ask ChatGPT specific questions about the item. And on the backend, ChatGPT will remember your preferences to show you more personalized results. Once you choose what you want, the chatbot will direct you to the retailer's website to finalize your order. When the Verge tested these new functionalities firsthand, however, there were instantly some issues. ... Read full article.