Salesforce takes aim at ‘jagged intelligence’ in push for more reliable AI

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce is tackling one of artificial intelligence’s most persistent challenges for business applications: the gap between an AI system’s raw intelligence and its ability to consistently perform in unpredictable enterprise environments — what the company calls “jagged intelligence.” In a comprehensive research announcement today, Salesforce AI Research revealed several new benchmarks, models, and frameworks designed to make future AI agents more intelligent, trusted, and versatile for enterprise use. The innovations aim to improve both the capabilities and consistency of AI systems, particularly when deployed as autonomous agents in complex business settings. “While LLMs may excel at standardized tests, plan intricate trips, and generate sophisticated poetry, their brilliance often stumbles when faced with the need for reliable and consistent task executi ... Read full article.