Getting things “done” in large tech companies

What does it mean to get things done? In the abstract, you can complete a mathematical proof or a problem set, but the real world is much fuzzier. Suppose I plant a tree in my backyard. Once the sapling is in the ground, is that done? Not really. There’s always more work to do: clearing the ground around it, watering, keeping pests away, pruning, and so on. Programming large web applications is more like planting a tree than completing a mathematical proof. Once you write a service, you can keep working on it forever if you want to. In large tech companies, this fact is a trap for competent but unagentic engineers. They see an infinite queue of tasks that they’re capable of doing, and they start delivering a stream of marginal improvements to a particular subsystem. From their perspective, it feels like they’re crushing it. After all, they’re putting out work at their top speed: no downtime, no waiting on other teams. But they’re not doing their actual job, which is to deliver the mos ... Read full article.