eBay's new AI chatbot wants to help you find exactly what you're shopping for
Published on: 2025-07-26 06:43:58
eBay / Elyse Betters Picaro / ZDNET
A month after rolling out new AI tools that make selling easier than ever, eBay is introducing an AI tool for buyers.
Shopping without knowing exactly what you want can be a little overwhelming, but a new AI tool from the world's most popular auction site aims to help.
Also: I've sold on eBay for 25 years, and this new AI-powered listing tool is a game-changer
Starting today, eBay's AI shopping agent will help buyers find what they're looking for -- even if they're not sure. You can either chat with the agent to discover items or upload a photo (say, of a piece of clothing) to find tailored, visually similar recommendations.
In a demo of the feature, a user looking for a new watch asks the new AI agent to "Show me vintage chronographs." After explaining why that style of watch is so sought after, the AI shows a few examples currently up for sale. That's straightforward enough, but what sets this tool apart is what happens next.
Several items ma
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