How The Ottawa Hospital uses AI ambient voice capture to reduce physician burnout by 70%, achieve 97% patient satisfaction

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Clinician and patient satisfaction (or lack thereof) is a significant issue in healthcare — patients because they can struggle to get access to care, clinicians because they simply have too much to do. The Ottawa Hospital (TOH) set out to tackle this challenge with the integration of Microsoft’s DAX Copilot last year. And it’s already had a big impact: Early results show seven minutes saved per encounter, a 70% reduction in clinician-reported burnout and fatigue, and 93% of patients report a better or equivalent care experience. “Access to care is probably one of the biggest issues patients face,” Glen Kearns, EVP and CIO of TOH, told VentureBeat. “If we can improve the throughput, even a couple of patients per physician per shift, you multiply that by 10 physicians in a care setting, then multiply that by 365 — that’s not an inconsequential increase in acce ... Read full article.